Customer Assistance Programs

Customer Assistance Programs
  Alternative collection program set up between a utility company and a customer that allows customers to pay utility bills on a percentage-of-the-bill they owe or percentage-of-customer-income instead of paying the full amount owed. These programs are for low-income people who can't pay their bills. These customers must agree to make regular monthly payments based on their new payment plans.

Energy terms . 2014.

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